Frequently Asked Questions
The Glover Brand is a trusted medical courier and healthcare logistics provider based in Georgia. We partner with hospitals, clinics, labs, and healthcare organizations to deliver medical specimens, pharmaceuticals, equipment, and supplies with accuracy, care, and compliance.
Our focus is simple: protect the care continuum by keeping your deliveries on time, documented, and compliant.
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We do not use flat rate cards or one-size-fits-all pricing. Every healthcare organization has unique operational needs, volumes, and timing requirements.
We work with your team to evaluate:Delivery windows
Route frequency
Transport requirements
Temperature or chain-of-custody needs
Volume and scalability
Technology integrations
After gaining an understanding your needs, we’ll provide a customized, value-based pricing solution, typically within 5 to 72 hours, depending on complexity.
To request custom pricing, please Request a Quote.
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The Glover Brand offers a growing suite of healthcare-focused delivery and logistics services, including:
Medical specimen transport (blood, urine, tissue, pathology, COVID-19, and more)
Pickup and delivery of pharmaceuticals and medical supplies
Transport of medical equipment and surgical materials
Local and regional medical courier routes
Scheduled, on-demand, and STAT delivery services
Dedicated route and fleet support
If you need a service not listed, we will evaluate your request.
Contact us to discuss a custom solution. -
We are based in Georgia and currently serve Georgia and select surrounding regions.
** We can support expanded coverage as needed. -
Yes.
We offer:24/7/365 dispatch support
Real-time driver monitoring
After-hours and weekend coverage
STAT and emergency delivery options
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In many cases, we can activate service same-day or next-day once:
A service agreement is finalized
Routes and requirements are confirmed
Compliance onboarding is completed
Our goal is to get your operations supported as quickly and safely as possible.
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Healthcare logistics is our primary focus. However, we also support related transport needs including:
Surgical equipment
Medical devices
Pharmaceuticals
Laboratory supplies
If your delivery request is in the scope of medical courier services related to patient care or healthcare operations, we are happy to accommodate.
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Our fleet includes:
Hybrid and fuel-efficient sedans
Cargo vans for larger equipment
Additional vehicle types available based on client needs
We scale vehicle size and capacity according to your program’s requirements.
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Yes.
We maintain strict cold-chain and controlled-temperature protocols, including:Gel packs and dry ice
Temperature-stable containers
Trained drivers in cold-chain handling
Optional temperature monitoring devices
Documented chain-of-custody procedures
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Yes.
Our couriers are:HIPAA trained and compliant
Certified in Category A (UN2814) and Category B (UN3373) handling
Trained in biohazard safety protocols
Recertified regularly
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We can design delivery solutions of virtually any size.
If your program requires:Larger vehicles
Multiple couriers
Frequent or high-volume routes
…we will customize a scalable model for you.
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No strict weight limits.
We adjust vehicle type and staffing as needed to transport your items safely and compliantly.
Please contact us to discuss your needs. -
Yes.
We offer:Real-time tracking via our client portal
Live updates from dispatch
Status notifications via email or text
24/7 support for order inquiries
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Transparency is central to our service model.
We offer customizable reporting including:On-time pickup/delivery metrics
POD (Proof of Delivery) compliance
Route performance
Temperature monitoring (if used)
Chain-of-custody documentation
Exportable data for audits and compliance
We can tailor reporting dashboards to meet your operational or regulatory needs.
Get in touch.
Have additional questions? Please complete the short form.
The Glover Brand Courier Care Team will be in touch shortly.