Frequently Asked Questions

The Glover Brand is a trusted medical courier and healthcare logistics provider based in Georgia. We partner with hospitals, clinics, labs, and healthcare organizations to deliver medical specimens, pharmaceuticals, equipment, and supplies with accuracy, care, and compliance.

Our focus is simple: protect the care continuum by keeping your deliveries on time, documented, and compliant.

  • We do not use flat rate cards or one-size-fits-all pricing. Every healthcare organization has unique operational needs, volumes, and timing requirements.

    We work with your team to evaluate:

    • Delivery windows

    • Route frequency

    • Transport requirements

    • Temperature or chain-of-custody needs

    • Volume and scalability

    • Technology integrations

    After gaining an understanding your needs, we’ll provide a customized, value-based pricing solution, typically within 5 to 72 hours, depending on complexity.

    To request custom pricing, please Request a Quote.

  • The Glover Brand offers a growing suite of healthcare-focused delivery and logistics services, including:

    • Medical specimen transport (blood, urine, tissue, pathology, COVID-19, and more)

    • Pickup and delivery of pharmaceuticals and medical supplies

    • Transport of medical equipment and surgical materials

    • Local and regional medical courier routes

    • Scheduled, on-demand, and STAT delivery services

    • Dedicated route and fleet support

    If you need a service not listed, we will evaluate your request.

    Contact us to discuss a custom solution.

  • We are based in Georgia and currently serve Georgia and select surrounding regions.

    ** We can support expanded coverage as needed.

  • Yes.
    We offer:

    • 24/7/365 dispatch support

    • Real-time driver monitoring

    • After-hours and weekend coverage

    • STAT and emergency delivery options

  • In many cases, we can activate service same-day or next-day once:

    • A service agreement is finalized

    • Routes and requirements are confirmed

    • Compliance onboarding is completed

    Our goal is to get your operations supported as quickly and safely as possible.

  • Healthcare logistics is our primary focus. However, we also support related transport needs including:

    • Surgical equipment

    • Medical devices

    • Pharmaceuticals

    • Laboratory supplies

    If your delivery request is in the scope of medical courier services related to patient care or healthcare operations, we are happy to accommodate.

  • Our fleet includes:

    • Hybrid and fuel-efficient sedans

    • Cargo vans for larger equipment

    • Additional vehicle types available based on client needs

    We scale vehicle size and capacity according to your program’s requirements.

  • Yes.
    We maintain strict cold-chain and controlled-temperature protocols, including:

    • Gel packs and dry ice

    • Temperature-stable containers

    • Trained drivers in cold-chain handling

    • Optional temperature monitoring devices

    • Documented chain-of-custody procedures

  • Yes.
    Our couriers are:

    • HIPAA trained and compliant

    • Certified in Category A (UN2814) and Category B (UN3373) handling

    • Trained in biohazard safety protocols

    • Recertified regularly

  • We can design delivery solutions of virtually any size.

    If your program requires:

    • Larger vehicles

    • Multiple couriers

    • Frequent or high-volume routes

    …we will customize a scalable model for you.

  • No strict weight limits.

    We adjust vehicle type and staffing as needed to transport your items safely and compliantly.

    Please contact us to discuss your needs.

  • Yes.
    We offer:

    • Real-time tracking via our client portal

    • Live updates from dispatch

    • Status notifications via email or text

    • 24/7 support for order inquiries

  • Transparency is central to our service model.

    We offer customizable reporting including:

    • On-time pickup/delivery metrics

    • POD (Proof of Delivery) compliance

    • Route performance

    • Temperature monitoring (if used)

    • Chain-of-custody documentation

    • Exportable data for audits and compliance

    We can tailor reporting dashboards to meet your operational or regulatory needs.

Get in touch.

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